MEYER FAQ

Buying local is important to me, where are your pots really made?

We proudly make each piece of Meyer cookware right here in Prince Edward Island. Really. We are the only Canadian manufacturer left of stainless steel cookware and we take tremendous pride in our world class cookware. Come visit us any time in PEI, or watch our Meyer Canada story here: https://meyercanada.ca/collections/meyer

What’s the difference between your Meyer cookware lines?

We’re proudly making some of the world’s finest cookware right here in Prince Edward Island Canada. We have various different cookware brands offering different weights, handles, lids and heat conductivity, but be assured, every pot and pan we make is made to our exacting quality standards and backed by our exceptional lifetime warranty. For more info: https://meyercanada.ca/pages/range-guide

Where’s my order?

All of our orders ship out of our warehouse located in Charlottetown, PEI. Orders usually ship by Purolator courier and typically leave our warehouse within 2-3 business days. Once processed, you should receive an email with tracking information. If you’re still experiencing difficulties, please message us at orders@meyerpei.com

Will the handles heat up?

Our cookware is made from gleaming 18/10 stainless steel. Stainless steel is ideal for durability, but is a relatively slow heat conductor which is why we use aluminum or copper sandwiched between stainless steel to make sure your cookware heats up quickly and uniformly. Heat will transfer more slowly through stainless steel handles; however depending on how well your pan is matched to the burner, how high of a temperature and how long you’re cooking for, handles may heat up at times.  We recommend having oven mitts available should you need them. Oh, and of course, especially if it’s coming out of the oven.

Will the pans work with an induction stovetop?

Our Canadian factory made several upgrades to our machinery and technology in recent years, including making certain all of our pots and pans can be used on induction stovetops. Be sure to use the stove burner size that most closely matches the diameter of the bottom of the pot/pan.  This will ensure the best, most efficient heating.

Are non-stick coatings safe to use? What’s all this PFAS, PTFE, PFOA and Ceramic talk?

PFOA: many years ago, non-stick coatings included chemicals known as PFOA. Later on, there were regulations put in place limiting the use of PFOA. None of our non-stick pans contain PFOA.

PTFE: this is a scientific name for non-stick coatings.  It describes the composition of such coatings. Any reputable non-stick (PTFE) coating produced today does NOT contain PFOA.

PFAS: this is a name given to cover a very wide range of substances – literally thousands of substances.  Certain PFAS substances are used in the production of PTFE (non-stick) coatings to provide the stick-resistance, as well as other industries including aerospace and medical implants/devices.  Some PFAS substances have been demonstrated to show negative impact on health if ingested/inserted to the body.  The PFAS substances used in non-stick cookware coatings HAVE NOT been shown to have any negative impact on health.  In fact, as of March 2025, the Canadian government has acknowledged that the substances used in PTFE coatings have notable differences to other PFAS substances and have been excluded from certain planned restrictions on PFAS. Without the PFAS substances used in non-stick coatings, your pan will not retain those non-stick properties over time.

Sol-Gel (“ceramic”):  this is a type of coating that was developed to provide a PFAS-free alternative to PTFE non-stick coatings.  The coating is made without the use of PFAS substances and it does provide excellent initial food release (i.e. “non-stick”) properties.  However, the nature of Sol-Gel (ceramic) coatings is that they inherently “wear off” with use.  Every time a “ceramic” cookware item is used or washed, a small portion of the coating “wears away” and with it, the non-stick properties of the pan are reduced.  So, in time, the ceramic pan may still look brand new, but will not have the same food release properties and will require oil, butter or some other fat to prevent food from sticking. 

Can these pans go in the dishwasher?

Cookware is a lifetime investment. We recommend handwashing your pots and pans, but we know that’s sometimes a lot of work. Our Nouvelle, Accolade, and Confederation brands are dishwasher safe; however, our multi-ply cookware ranges of Supersteel, ProClad, and CopperClad should not be used in the dishwasher. Although non-stick pans are dishwasher safe, repeated use in the dishwasher will affect the non-stick properties.  For this reason, hand washing is always preferred – and thanks to the non-stick coating, it’s quite easy!

Can these pans be used on glasstop stoves?

Absolutely! Although any metal dragged across glass may have the potential to scratch, particularly if there is any food/debris on the stovetop or pot/pan bottom, so extra care and caution are recommended when handling.

How do I clean my pans?

Hot soapy water will usually do the trick, but we get it, sometimes accidents happen in the kitchen. If you see blueish/rainbow discolouration, this is stainless steel’s way of saying ‘turn down the heat’. Our pots/pans are made to distribute heat very well and thus only require low to medium heat setting, unless you are boiling/reducing liquids. We recommend soaking the stain with vinegar or lemon juice for 30-60 seconds.

For burnt on foods, try bringing a mixture of water and vinegar to a boil to help dislodge the debris, then lightly scrape with a wood or nylon utensil.  This should help remove it.

Another good home remedy is baking soda.  Sprinkle the pot/pan with baking soda and then apply lemon juice.  Use a non-abrasive scrubber to help remove stains/debris.  Then simply wash normally with dish soap and water.  If that doesn’t fully resolve your issue, try our stainless steel cookware cleaner: https://meyercanada.ca/collections/meyer/products/meyer-stainless-steel-cleaner-10oz

 What is salt pitting?

In most cases, “salt pitting” is caused by the intentional addition of salt to the cooking process.  If adding salt, any liquid in the pot/pan should be brought to a rolling boil prior to adding the salt, and the liquid should be stirred to dissolve the salt immediately and prevent it from sitting on the bottom of the pot/pan.  Salt pitting does not represent a product defect, but rather is a natural reaction of stainless steel to salt.  If this does occur, try covering the area with baking soda, then adding lemon juice and scrubbing with a non-abrasive sponge.  If the salt pitting is mild, this may help to resolve it entirely.  You can also try using our stainless steel cookware cleaner: https://meyercanada.ca/collections/meyer/products/meyer-stainless-steel-cleaner-10oz.

Lifetime Warranty? Really? Really.

Really. We promise. All of our Canadian-made Meyer cookware comes with a limited lifetime warranty.  This warranty covers any manufacturing defects, but does not cover problems arising from misuse, overheating, alteration, normal wear and tear or improper use, dents or breakage, nor does it cover cookware used for non-food purposes or commercial use. 

For any claims, proof of purchase from the customer is required and warranties will only extend to the original purchaser of the product (i.e. warranty does not extend to product purchased second-hand).  If a warranty claim is requested by customers, it is the customers responsibility to return the product in question to us (at their expense) for review.  Upon confirmation that the claim is valid, a replacement product will be provided at no charge.  If the exact item is not available, the closest alternative of similar or greater value will be provided.