To make a claim, please contact us directly by phoning our Warranty Department at 1-855-734-7267, ext 4201, or by email at email@example.com. Customers must have proof of purchase and the product before any warranty claim is dealt with. Any items that are being shipped to us MUST have an RA#. Please contact our warranty department to get an RA#.
Our product warranty does not cover problems arising from misuse, overheating, alteration, normal wear or improper care, dents, or breakage, nor does it cover cookware used for non-food purposes. We will, at our sole option, repair or replace any defective parts free of charge with the original sales receipt or registered warranty; however, shipping transportation costs are at the expense of the consumer. If an identical product is not available, it will be substituted with a comparable quality and size product.
The items need to be new, unused, in the original packaging with proof of purchase. The cost of shipping the items back to the warehouse is at the expense of the consumer. Any items that are being shipped to us MUST have an RA#. Please contact our sales department to get an RA# at 1-855-734-7267 ext 4369.